This course gives sellers the necessary practice to maintain a good seller to buyer relationship.

Course outline

Competitive pricing

Accepting returns

Giving discount & Coupon

Shipping practice


Competitive pricing

El-Cuzupa Marketing is a marketplace with different sellers retailing the same or different products. As a result of this, competition among sellers is a sure bet. we encourage our sellers to practice competitive pricing to help improve sales. That been said, sellers can skim through the prices similar product is selling for in other stores and try to keep his or her prices at the same range because buyers are attracted to cheaply priced products.

Accepting returns

When buyers starts shopping at your store, they check the seller return policy before making payments  for the item. As a seller, adding a return policy that gives buyers a reasonable time limit e.g. 30-50 days to return an item is a major key for most buyers to buy from you. Sellers should have a good return policy that can easily be understood by a 9 years old child and outline the  conditions  required for an item to be returned. Foe example, Franks item return condition include;  item must not be used by buyer, item must not be opened from original package, etc.. 
On the return policy, a seller can include “seller paying  the return shipping fee” to give buyers confidence when buying and always have in mind that about 96% of online buyers do not return items after delivery.

Sellers can also include an outlined guide to safely return the item  on the return policy for buyers returning the item.
Make return policy as brief and explanatory as possible because only few buyers have that luxury of time to read long policies.
For sellers who go with “no return accepted”, make sure your item matches the item description on the page to avoid being subjected to disciplinary action if a buyer reports  the item wrongly described by seller.
Lastly, we permit sellers not to carry out any form of reimbursement until the returned item is  successfully received and meets the conditions you listed on your policy.

Giving discount & coupons

El-Cuzupa Marketing have made it possible for every seller using our website to be able to discount products (add sales price) and also give out coupon to buyers. this is regarded as a good practice because everyone wants to save money. The fact is buyers are attracted to products displaying the actual and sales price.

Shipping Practice

El-Cuzupa Marketing have a great shipping practice available for sellers on this website. We would encourage sellers to offer free shipping to buyers or conditional free shipping for example, free shipping for orders over $150.00. Most buyers hate to pay for free shipping. also, have shipping options for buyers to pick from.

When shipping an item, please try and provide the buyers with item tracking numbers because most buyers feel confident about receiving the order when they are able to track it.